Commitment to Service
Commitment to service and building long term relationships with our customers are key values at unisonMD. We partner with you, bringing our specialized experience and expertise, to develop an implementation plan designed specifically for your successful go-live. After go-live we continue to work side-by-side with you to meet the challenges of your constantly changing business, from staff training, to technical support and ongoing development.
Tailored Implementation Plan
We understand your practice is unique, so we don’t subscribe to the rigid “square peg – square hole” implementation approach. unisonMD is a flexible, customizable solution that adapts to your needs, workflows, and preferences.
Our implementation team takes the time to understand your workflow, understand your clinical and financial goals, and create a plan to take full advantage of the process improvements unisonMD offers, including best practices from our customer community.
Once an action plan is agreed upon we manage the setup of unisonMD on your behalf, including configuration of accounts, enterprise-specific customization and billing preferences. We additionally close the connectivity loop by establishing communication with your hospital(s) and EHR or PM systems. Our team has extensive experience and are expert at building interfaces with health systems and health information exchanges across the country.
Many customers use unisonMD productively as a stand-alone solution, without interfaces. With this in mind, some customers choose to implement unisonMD in phases, initially as a stand-alone, then adding interfaces as they are established. In those cases, and situations in which we already interface with your hospital(s), implementation can take 30 days or less.
Our implementation team provides on-site and/or remote training based on your needs and preferences. Post-implementation, our team provides continuing support services for a successful adoption. Our team monitors performance and quality metrics on an ongoing basis, and we can offer on-point best practice sharing, optimization, and other support services as needed.
“They stayed on top of the process of establishing the hospital feeds we needed. It was nice that they were doing it, and I wasn’t.”
Lisa Dangle, Arizona Institute of Urology
“The implementation process was relatively easy and the training support from unisonMD has been excellent.”
Scott Johnson, Digestive Disease Associates
“The hardest thing was getting the hospital interfaces in place. The implementation team managed that process on our behalf. I could not have gotten it done because of the time it would have taken.
Getting the providers to do the implementation training was challenging due to their hectic and sometimes unpredictable schedules. We scheduled training many times and had to reschedule, the unisonMD implementation team was very, very flexible. In the end we were able to accomplish it.”
Jade Duncanson, Bay Surgical Specialists
“unisonMD was easy to get installed, the implementation was smooth and support has been great.”
Sharon Alston, Pinellas Surgical Associates
“The implementation process was super easy, and the go-live support was very good and accommodating.”
Renay Dworakowski, Community Care Physicians